Purchasing trip cancellation insurance allows customers to receive a refund for a tour when a customer must cancel a tour for reasons covered by this insurance. Trip cancellation insurance is charged at Contract conclusion and cannot be paid subsequently. Circumstances covered by the trip cancellation insurance are stated by the insurance company (Allianz) if the AGENCY is purchasing the trip cancellation insurance on behalf of the CLIENT. Other circumstances may be covered if the CLIENT purchases trip cancellation insurance policy directly from the insurance company.
The Insurer shall indemnify travel cancellation costs if the trip in question is cancelled because of any of the following events affecting the Insured person himself/herself or any risk person:
b) Sudden acute illness which requires urgent medical care
c) Accident involving severe bodily injury
d) Pregnancy disorders
e) Vaccination intolerance which the Insured was obliged to take according to applicable legal regulations of the country of destination
f) Losses of and/or damages to property caused by fire, natural disaster or deliberate criminal act of a third party
g) Military exercise
Risk persons within the meaning of these Terms and Conditions are:
- Spouse or co-resident common-law spouse
- Grandparents of the Insured Person or of the Insured Person's spouse or co-resident common-law spouse only in the case of occurrence of death
FULL TERMS AND CONDITIONS OF THE INSURANCE CAN BE FOUND HERE:
If the CLIENT did not pay trip cancellation insurance, and he/she must cancel the tour due to the circumstances stated, Private Tours Croatia (Private Tours Croatia Ltd.) reserves the right of payment specified in Section 8.
a) Any passports, visas, health certificates or other travel documentation required for the holiday must be obtained by the CLIENT(S), whose responsibility it is to ensure that these are in order and that they met any additional incurred costs (whether by the CLIENT(s) or by the AGENCY on behalf of the CLIENT(s) as a result of the failure to comply with such requirements).
b) The CLIENT(s) shall be responsible for checking and confirming the dates and times of flights shown on their airline tickets. The CLIENT(s) shall be responsible for checking-in at the correct time and presenting themselves to take up all pre-booked components of the holiday. The AGENCY cannot accept responsibility for CLIENTS missing flights as a result of late check-ins. No credit or refunds will be given for lost, mislaid or destroyed travel documents, or any unused services included in the holiday price.
c) The CLIENT shall be personally responsible for any damage he/she causes. Full payment for any such damage or loss (including lost keys) must be paid directly and immediately to the accommodation owner, manager, or other supplier.
d) All CLIENTS are expected to show consideration for other people and the laws of the country they are visiting. In case of the violation of the regulations by the CLIENT that lead to the termination of the tour, the AGENCY shall have no further responsibility toward such CLIENT(S), including in respect to any return travel arrangements. No refunds will be made and we shall not pay any expenses or costs incurred as a result of the termination.
The AGENCY recommends that CLIENTS take out adequate travel, health and accident insurance as well as trip cancellation insurance.